Wednesday, March 28, 2007

Real Email Real People

Sometimes things come across my desk that are just unbelievable. Only the company specific information has been removed from these Emails.

Example 1

From: IS, Customer Services
Sent: Friday, March 02, 2007
To: All Users
Subject: Email Server Down

To all customers:

The e-mail server is currently down due to a hardware failure. IS is working to restore the e-mail services as quickly as possible.

Please note that all e-mail sent to co-workers will be delayed until the server is online.

Best regards,

Customer Services

Example 2

2/28/2007 Customer
NetMeeting Question about remote employees VPN in to use NetMeeting.

3/1/2007 Rep 1
User did leave specific question in ticket. Left message for user to call helpdesk.

3/8/2007 Rep 2
E-mailed user for follow up

3/8/2007 Customer
From: Customer
Sent: Thursday, March 08, 2007 3:01 PM
To: Help Desk
Subject: Work order follow up
I have not heard from anyone about this. I want someone to answer a few questions I have on connectivity.

Customer

3/8/2007 Rep 3

Dear Customer,

In the original ticket you submitted on 2/28 there was no question asked. A helpdesk representative attempted to call you on 3/1 and left a voicemail asking you to call us back so we can get more information. Unfortunately, we still don't know what problem you may be having or what your questions are. Please contact the Helpdesk.

Sincerely,

Rep 3



I am sure there will be more later but this is all I have right now in printed form


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